Slate & Fold Policies
Review eligibility, return authorization, return costs, and refund timing before sending an item back.
- Ready-stock returnsEligible items may be requested within 14 calendar days.
- Quality issuesReport damage, defects, or an incorrect item within 7 calendar days.
- Authorization firstContact us before sending a return to the China facility.
Refund policy
Last updated: July 28, 2026
Slate & Fold Packaging is operated by Select Gift Boxes Inc, a U.S. company. Orders are fulfilled from our China facility. This policy explains eligibility, authorization, return costs, and refund timing. Please contact support@slateandfold.com before returning any item. Returns sent without written authorization may be refused.
Ready-Stock Returns
You may request a return of an eligible ready-stock item that has not been logo printed or otherwise personalized within 14 calendar days after delivery. The item must be unused, unassembled, undamaged, and returned with its original packaging, components, and proof of purchase.
Sale items, clearance items, and samples are final sale unless they arrive damaged, defective, or incorrect.
Logo-Printed Ready-Stock Orders
Logo-printed ready-stock boxes begin as in-stock products, but applying an approved logo makes the finished order personalized. These orders are final sale and are not eligible for return because of a preference change, ordering mistake, or another non-quality reason.
If a logo-printed order arrives damaged, defective, incorrectly printed, or materially different from the approved proof, it remains eligible for review under Damaged, Defective, or Incorrect Items below.
Fully Custom and Made-to-Order Products
Fully custom and made-to-order products are not eligible for return when there is no quality issue. This includes products made to approved artwork, color, size, material, insert, finish, structure, or another customer specification, as well as custom samples and bulk production orders.
Damaged, Defective, or Incorrect Items
Inspect your order promptly after delivery. Report a damaged, defective, incorrect, or materially nonconforming item within 7 calendar days after delivery by emailing support@slateandfold.com. Include your order number, clear photos or video of the issue, the outer packaging, and the shipping label. Keep the item and packaging until we provide instructions.
After reviewing the evidence, we may offer an appropriate replacement, remake, full refund, or partial refund. The remedy will reflect the verified issue, the affected quantity, and whether a repair or replacement is reasonably available.
Return Authorization and Address
Written return authorization is required before shipment. Unless your authorization states otherwise, approved returns are routed to our China return facility:
Slate & Fold Packaging
Authorized Return Facility
3rd Floor, Wangfu Hongmu
Xishan Village, Huashui Town
Dongyang, Zhejiang 322100
China
Do not send a return until we confirm the recipient details, carrier instructions, and any customs documentation.
Return Shipping and Original Shipping Charges
For a confirmed quality issue, damaged item, or seller error, Slate & Fold Packaging pays the approved return shipping cost. For an approved non-quality ready-stock return, the customer is responsible for tracked return shipping, export or import charges, and safe delivery to the authorized return address.
Original outbound shipping charges are nonrefundable unless the return results from our confirmed error, a defective item, or an incorrect item.
Refunds
We will inspect an authorized return after it arrives. If approved, we will issue the refund to the original payment method within 7 business days after inspection. Your bank or card issuer may need additional time to post the credit.
We may reduce or decline a refund if an item is returned used, assembled, damaged after delivery, incomplete, or outside the approved return conditions, except where applicable law requires otherwise.
Changes and Cancellations
A ready-stock order may be changed or canceled before it is dispatched. After dispatch, the eligible return rules above apply.
A custom order may be changed or canceled before production begins. After production begins, the order is generally noncancelable, and costs already incurred for artwork, samples, materials, tooling, or production are nonrefundable. We will explain any committed costs before processing an approved change when practical.
Shipping Delays
If we cannot dispatch an order within the promised processing period, we will provide a revised shipment date and the option to accept the delay or cancel the unshipped order for a prompt refund, as required by applicable law.
Contact
For return, cancellation, or refund assistance, contact support@slateandfold.com.