Gift Box & Custom Packaging FAQ

We offer in-stock gift boxes and custom packaging support, including lid-and-base boxes, book-style magnetic boxes, drawer boxes, foldable rigid boxes, jewelry boxes, pen boxes, paper shopping bags, and selected packaging accessories.

In-stock products can be purchased online using the options shown on each product page. Custom projects use a quote process based on box structure, dimensions, quantity, artwork, insert requirements, and delivery destination.

For in-stock products, review the current quantity requirement on the product page. For custom projects, minimum order quantity is confirmed after we review the structure, materials, finishes, and other specifications.

Logo and artwork options depend on the box style, material, quantity, and presentation requirements. Email support@slateandfold.com with your specifications for review.

Please include the box style or a reference product, product type, approximate dimensions, quantity, logo or artwork, insert requirements, delivery country, target delivery date, and any useful reference images.

Sample availability and production timing are confirmed after the complete project requirements have been reviewed. We do not apply one fixed timeline to every project.

Shipping options and costs depend on quantity, packed order specifications, and destination. In-stock orders use the options available at checkout; custom project shipping is confirmed in the quote. See our Shipping Policy for current service details.

Eligible ready-stock checkout services to Austria, Belgium, France, Germany, Italy, the Netherlands, Portugal, and Spain are offered DDP. The selected shipping charge includes international transportation, customs clearance, applicable duties and import taxes, and standard brokerage for delivery, so the customer is not expected to pay an additional standard import charge at delivery. Availability depends on the destination, order type, and service shown at checkout or confirmed in writing. See our Shipping Policy.

Eligible ready-stock items that have not been logo printed or otherwise personalized may be requested for return within 14 calendar days after delivery if unused, unassembled, undamaged, complete, and in original packaging. Logo-printed, personalized, custom, and made-to-order items are final sale for non-quality reasons. Contact support@slateandfold.com before returning anything. Confirmed damage, defects, incorrect items, or seller error follow the seller-paid remedy process. See our Return & Refund Policy for full terms.

For general support, in-stock sales, and custom packaging quotes, email support@slateandfold.com.